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geniecelario February 11, 2026 0 Comments

Sales email inboxes are crowded. Prospects receive dozens of outreach messages every week. Most of them sound the same. Generic subject lines. Copy-and-paste templates. Vague value propositions. It is no surprise that reply rates continue to drop.

I work in AI strategy, and Farfetch’s email marketing is a standout example of tech enhancing brand voice while boosting results. The luxury fashion platform wanted to lift engagement without losing its signature tone. They turned to