On a typical Monday morning in 2026, many executives will walk into offices already running at full speed. Not because employees arrived early. Because AI agents already handled hundreds of operational decisions before sunrise. Customer support tickets
Customer support teams once measured success by how many agents they could hire. Today, companies measure success by how efficiently AI can handle conversations at scale. That shift became impossible to ignore after Klarna announced its AI
There’s a moment every growing business hits—usually sooner than expected—when the phones just won’t stop ringing. It sounds like a good problem. More calls often mean more customers. But in reality, it creates pressure that most teams
For a retailer with thousands of stores, millions of products, and millions of customers, managing inventory efficiently is a monumental challenge. Walmart, one of the world’s largest retailers, has turned to artificial intelligence (AI) to meet this
